Showing posts with label Love Field. Show all posts
Showing posts with label Love Field. Show all posts

Friday, May 30, 2014

Smiles and Ice Cream and Lollipops (Oh My!)

You know how there are certain people in the world who always seem to know, instinctively, when you need a little boost, a nudge of positivity, and then they also know exactly what to say to brighten your day? They’re amazing human beings who help us recognize light and joy in the world. They make us all believe in the good in humanity, even when we’re struggling to see the good in ourselves. I have this friend, Sunny, who epitomizes this group of individuals. She is this, personified.

I am not one of those people. Not by my nature, at least. But I’m trying to change that.

A few months ago, I wrote a post about how on this one particular day that I was flying home from Dallas, the TSA agents at Love Field clearly were on a mission to make people smile.  I talked about the significant impact that the simple act of making someone smile has on both the person who is encouraging the smile and the person who ends up smiling.

Today, a friend of mine sent me and a few other people the link to this Tedx presentation, below, from 2010. The broad theme of the presentation is “everyday leadership,” and the title is “Leading with Lollipops.” But it’s about more than leadership. The talk is tied together by this notion of the power we all have to make a positive impact on the people around us, how we don’t have to have a certain title or status or special experience to make a powerful, positive difference for someone.


Recently, I’ve been trying to take these kinds of lessons to heart. I’ve been thinking a lot about those little things that have happened to me throughout my own lifetime, the compliments and kindnesses I’ve received from acquaintances and strangers that they likely forgot minutes after they occurred but that I still recall with deep appreciation days, weeks, and sometimes decades later.

  • The janitor at the highway fast food joint who, back in 1989, yelled happily to my best friend and me as we left, “Bye, Beautiful!”
  • The woman in the grocery store check-out line with me, back when I first moved to my current locale 18 years ago, who gushed about the flowers I was buying for my mother.
  • The random strangers I’ve encountered over the last several months who have stopped me – in an elevator, on the sidewalk, in the mall – to compliment my hairstyle.
  • The colleague who went out of his way countless times to say the words, “I appreciate you, very much.”
  • And, of course, the TSA agent who called me youngster a couple of months ago!

I could go on and on about the light-hearted comments and heart-felt kind words that continue to sit with me and that have made a difference in my life and my view of the world.  How can you see the world and the people in it as anything but generally good, if not brilliantly beautiful, if a stranger can turn an average moment into a small miracle by the simple act of noticing you – you who at any other moment in time are a stranger to him or her but who in that moment are the center of his or her attention – and expending the energy to let you know that you were noticed? That, at the very base of it all, you made a happy imprint on their existence, however fleeting, and they wanted to be sure you knew it?

As for me, finding ways to bring a momentary spark of joy to random strangers is not part of my nature. I don’t have that internal, intuitive drive.  Heck, if I just follow my instincts, I’m lucky if I remember to compliment or even appropriately express gratitude to those nearest and dearest to me.  It’s not that I don’t like to pay compliments or don’t see the value in doing this. Quite the opposite. But I don’t have that instinct.

The fact is, though, that I know how those compliments and comments make me feel, and I love the feeling I get when I know I’ve done the same for someone else. 

Therefore, my mission lately – and yes, I’ve chosen to accept it – is to try to make a positive impact on one person (as often as possible, a stranger), to give them a reason to smile, however minor or brief, every day. It’s a dinky goal, I know, but at the end of a year, that would equate to 365 smiles. After 10 years, 3,652 smiles (or 3,653, depending on where leap year falls within that 10-year span… yes, I’m a nerd and had to be that specific). Even if this made a more lasting impact on only a small percentage of these individuals, then that's still a good additional amount of positive energy added into the Universe. And boy, we could use all the positive energy we can get in this day and age.

I’m not quite up to managing to do this 100% of the time, but I’m making the effort, and it’s starting to come a little more naturally now. I'm even trying it more at home. I mean, if you're a person of the female persuasion, you must know the positive impact I had on my daughter's day just by taking a moment to teach her the joy of sharing ice cream straight out of the carton.

Mmmm... chocolate. You know you want some, too.
This – the mission, not the ice cream sharing – doesn’t take a lot of energy. You should give it a try. Approach a stranger – in a non-threatening, non-stalkerish way, please – and pay them a brief compliment. And then walk away and let them go about their day; this isn’t an effort to find friends or dates, for heavens sake. Sheesh. If you’re a little shy like me, the biggest hurdle is overcoming your worry that the stranger might not appreciate your presence or invasiveness. If that’s the case, so be it. Smile yourself, move one, and be proud you made the effort.

Their lost smile is, well, their loss.

Friday, February 28, 2014

Smile, Though Your Heart is Aching…

You know how it feels to have heartache. To be sad or grumpy. To be frustrated or irritated or blah. We can’t be happy all the time. And when we’re not happy, being around other people can feel anything from mildly annoying to flat out aggravating. If your heart hurts or your ire is up or you’re under pressure, you might want to just fold into yourself and become invisible, or you may feel like snapping at the people around you, or you might just feel generally impatient with the world. Let’s face it, sometimes when you’re pissy or hurting, you just want to smack people who are simply in your presence much less present and happy simultaneously.

When that moment happens, learn from the TSA:  make someone smile.

Yes, you read that right. Learn from the TSA.

And yes, I mean that TSA. The airport security people who check your stuff and your body for weapons and other nefarious doodads, such as super-scary containers of liquid that are larger than 3 ounces.

I want a shoulder tag for my shirts that reads "MOM"... image credit to lincaustin.com
Today, as I headed home from my monthly work trip, I watched the TSA agents in amazement. When I passed by the first agent, he gave me a winning smile, a smile he’d been sharing with every single traveler, and said, “Hello there, beautiful!” The next agent – the man checking IDs – kindly teased me about my ID photo. Then another agent walked by, smiled broadly and yelled, “Hey there, youngster!”

This was my experience, and I could see that these fantastic men and women (I'm looking at you, Love Field TSA team) were treating every passenger with this same kind, fun, funny attentiveness. And thanks to them, a large number of the weary, tense, exhausted travelers passing through the security lines ended up smiling and laughing by the time they reached the other side of the security gauntlet.

You see, sometimes making someone else smile is the best salve for a tense soul or hurting heart. Sometimes when frustration or sadness feels like it’s about to overwhelm you, the simple act of giving someone else even a little joy can be amazingly rewarding.

These TSA agents today had no way of knowing their actual impact on any of us, either. For some of us, they might have simply added a glimmer of happiness to an okay afternoon. For others of us, they may have lifted hurting spirits and reminded us to look for good even in the roughest day. And for others of us yet, they perhaps reminded us to pass along smiles to others in our path.

I have several friends right now who are going through rough moments. Some are dealing with significant work struggles that are causing them to ponder what they should do next. Others are managing through illnesses and child rearing challenges. And at least a handful are trying to start the painful process of mending their broken hearts. To each of these friends, I wish them smiles and hope. If I don’t have the opportunity, I hope someone makes them laugh or feel special today. I hope someone today is their personal TSA agent (how often do you hear that said?).

More than that, I hope that each one of these friends of mine brings a smile to someone else today. Because if they do, they will be repaid tenfold with happiness. Or chocolate. But more likely happiness. And with happiness comes healing.  So... smile.  




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